CX-Spotlight

Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.

http://www.fifthquadrant.com.au

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UXC Oxygen: Amazon Australia - Its marketplaces & Australian launch. Ep. 27


Part 2 of 3 - Amazon: Threat or Opportunity for Australian Businesses? With hosts: Steve Nuttall, Head of CX Research at Fifth Quadrant and Matt Hampshire, Digital Sales Director, Oxygen, a DXC Technology Company. Learn how you need to prepare for the coming of Amazon, how to remain relevant and how to meet your goals and manage these new challenges. The topic of Amazon Marketplace in Australia is the hottest button in retail, but the manufacturing and supply chain implications are seemingly overlooked. We will explore what the arrival of Amazon marketplace means for your business, your customer relationships and how you can future-proof them to stay relevant and compete in the 'Age of Amazon'. AmazonCustomer Experience


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 November 30, 2017  15m