Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX research team.
http://www.fifthquadrant.com.au
Avaya: Interview with Peter Chidiac Part 2 Ep. 30
Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will businesses pull together all of these elements?