Over the past decade, innovative companies, software industry thought leaders and lean/agile pioneers have discovered simpler, sturdier, more streamlined ways to be agile. These modern approaches share a focus on producing exceptional outcomes and growing an outstanding culture. Today, it makes far more sense to bypass antiquated agility in favor of modern approaches. Modern agile methods are defined by four guiding principles: Make People Awesome; Make Safety a Prerequisite; Experiment and Learn Rapidly and Deliver Value Continuously. World famous organizations like Google, Amazon, AirBnB, Etsy and others are living proof of the power of these four principles. However, you don’t need to be a name brand company to leverage modern agile wisdom.
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Interview with Emilia D'Anzica
Episode 33 of the Modern Agile Show features an interview with Emilia D’Anzica, an industry leader in the emerging field of customer success. Emilia is currently a partner at Winning by Design, which recently acquired her self-founded company, Customer Growth Advisors. Emilia shares her story as a CS strategist and consultant, where she has helped companies increase sales by ditching the standard sales process for a more personal and emotional sales experience, focused on enlarging the impact a product/service has on a customer, and increasing sales from renewal of the product/service.