Malcolm Gladwell, staff writer at The New Yorker, host of the podcast "Revisionist History", and the author of many books, including his latest Talking to Strangers: What We Should Know about the People We Don't Know (Little, Brown and Company, 2019), examines some recent controversies and tragedies where he finds a common thread -- our inability to understand strangers. From Bernie Madoff to Sandra Bland, he argues we need to do better.