Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
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How SMS Increased Efficiency and Improved Customer Service at Pier 1 Imports
In episode 232 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Laurie Simpter, Senior Manager of Customer Relations at Pier 1 Imports, an omnichannel retailer of unique, decorative home furnishings, decor and gifts. Listen in as Simpter discusses the challenges many retailers face when handling customer service phone calls, including staffing, especially during peak holiday…