From Scratch is a weekly radio show about the entrepreneurial life. We meet with leading pioneers from the business world, the social sector, entertainment, and the arts. From Scratch personalizes the lives of entrepreneurs by providing listeners with a candid, first-hand view of the launching process. Guests speak openly about their sources of inspiration, set backs, helpful allies, and break though moments. Featuring business, social and cultural leaders in all stages of the building process, From Scratch informs those who are either initiating their own entrepreneurial lives or simply feeling curious about those who make new ideas happen.
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Robert Stephens
Robert Stephens started making computer tech-support house calls on his dirt bike while he was a college student at the University of Minnesota in 1994. He’d arrive to a customer’s house on time, take off his shoes, wear a clean uniform, and fix the problem. His cheeky “law enforcement” marketing theme caught people’s attention, and the company grew from one employee to now over 20,000. Geek Squad was acquired by Best Buy in 2002, and there are over 1,000 Geek Squad “precincts” across the United States, Canada and China. Robert tells Jessica Harris how he turned his tiny tech support business into a customer service giant, from scratch.
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