One thing I cannot stand is a scripted call. Move your agents and ambassadors away from scripts to encourage a genuine, caring experience. In this episode I go over 4 helpful tips to use for quality experiences. What success have you had in moving away from scripted calls? Let me know at iamqualitytheory@gmail.com Follow: @waseoffpodcast @qualitytheory Twitter: @quality_theory Instagram: @qualitytheory Mentioned in this episode: @gitomer (Jeffery Gitomer) @Hyken (Shep Hyken)