How will the future unfold? What is the impact of technology on business & society? As technology reorders the world in which live, who will be the winners and who will be the losers? Join Azeem Azhar, curator of the Exponential View newsletter, in deep conversation with the world's leading thinkers and practitioners exploring these and other important questions. The views expressed on this podcast are those of its hosts, guests, and callers, and not those of Harvard Business Review.
https://hbr.org/podcasts/exponential-view
Disrupting the Insurance Industry with AI
“At a fundamental level, insurance is a social good. It’s about a community of people pooling their resources to help the weakest members in their hour of need. That should be the most loved industry, but it’s 180 degrees away from that,” says Daniel Schreiber, the cofounder and CEO of the InsureTech startup Lemonade, in conversation with Azeem Azhar.
Daniel and Azeem also discuss:
- How insurance is a business of probability theory, which is why the sector as a whole will only get more susceptible to transformations through AI, big data, and machine learning.
- Why the corporate cultures of legacy insurance firms are well-adapted for preservation, but ill-adapted for business transformation, innovation, and the transition from a policy-centric to customer-centric business model.
- Integrating AI into behind-the-scenes processes, including regulation, feature development, and production.
Further reading:
- “First, Fire All The Brokers: How Lemonade, A Millennial-Loved Fintech Unicorn, Is Disrupting The Insurance Business” (Forbes, May 2, 2019)
- “Insurers in UK and US lagging behind in divesting from coal” (The Guardian, Dec. 3, 2018)
- “Why Lemonade Won’t Invest In Coal” (Lemonade, Sept. 11, 2018)
- “How A.I. Is Transforming the Insurance Industry” (Bloomberg, April 9, 2018)
Daniel Schreiber @daschreiber
Azeem Azhar @azeem
www.exponentialview.co