The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
https://aws.amazon.com/podcasts/aws-podcast/
#454: [Amazon Connect #2] Improving the agent experience
Information is the key to empowering contact-center agents to consistently anticipate and resolve customer issues. Their success is your company’s success. Join Kentis Gopalla, the Global Partner Lead for AWS Contact Center, as he shares the new ways you can ensure your agents have the right information at the right time to keep customers satisfied and loyal. See the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ Get the eBook: https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html