A collection of podcasts from VMware Tanzu, covering IT modernization and digital transformation from every angle. Guests range from engineers in the weeds of cloud native technology to customer executives pushing change within their organizations. Listen and learn!
https://www.tanzutalk.com
episode 227: Reinventing Finance with Customer Experience, with Henri van den Bulk
Among other things, the banking world is looking for new revenue and ways to retain customers. Focusing on customer experience is one way to get there. Shifting to a product-centric way of thinking results in dreaming up new types of “features” and even products to offer existing customers and help retain them - maybe even garnering new customers above the humming churn rate. In this episode, Coté talks with Henri van den Bulk about these drivers and some examples of that product-centric thinking in action. Find Henri in Twitter and LinkedIn: https://twitter.com/hmvandenb https://www.linkedin.com/in/hvandenbulk/