Circuit Break - A MacroFab Podcast

Prepare to plug into the world of electrical engineering on Circuit Break - A MacroFab Podcast. Join two adventurous engineers, Parker Dillmann and Stephen Kraig, as they dissect the latest tech innovations, break down industry news, navigate the challenges of DIY projects and engage in compelling conversations with industry experts. Their real-world practical experience fuels their infectious passion and serves as the driving force behind a show that delves into both theoretical concepts and practical issues engineers face. Parker and Stephen speak with fellow engineers, makers, hackers, and business leaders, creating a dynamic space for discussing challenges in the realm of electrical engineering. They unravel the origins of product updates, ponder the lab-to-marketplace journey of technological advancements and reverse engineer the engineering process. They love to speculate about the decisions dev teams have made and boldly offer their own opinions. The show provides a unique window into electrical engineering for recent graduates and current students, who want a sense of what job markets and workplaces are looking for...

https://www.macrofab.com/podcasts/

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episode 330: MEP EP#330: Rogue Gerbers - Jerry McDaniel of Customer Care at MacroFab


MEP EP#330: Rogue Gerbers - Jerry McDaniel of Customer Care at MacroFab

Jerry McDaniel

  • Has been at Macrofab for over 5 years
  • Currently the Director of Customer Success
  • Previous life, he was the CTO/CFO of Litigation Records Services
    • A records retrieval company in Texas managing litigation records for both Plaintiff and Defense attorneys
  • Application support for Presensoft Inc. for almost 11 years

Customer Success

  • How do you figure out how customer's act?
  • What is the advice you can give to engineers?
  • What is the weirdest thing a customer has ever done?


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 May 27, 2022  54m