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Bringing the CFO to outpatient sites to learn of threats to patient safety.
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The worst thing you can do after an event is run and hide.
Physicians report a large fraction of patient visits lack key labs, medication lists, referral letters, etc.
A discussion of imperfection by authors, Malcolm Gladwell and Dr. Atul Gawande.
"The institution that I depended on failed me, and in my opinion, failed our family."