Gesamtlänge aller Episoden: 4 hours 52 minutes
Meet Jennifer Belissent, Principal Data Strategist at Snowflake. As our guest in this episode of the Data Driven CX podcast series, she will put a spotlight on what data means within Telco companies and beyond. She will share some fascinating examples of
This episode will look at the topic of Data Driven CX in the Retail industry. Meet Chris Poad – currently Managing Director, Retail Solutions EMEA at Google Cloud, and with an impressive career at leading retailers such as Otto Group, Amazon, and Tesco. G
Meet returning guest Trevor Hodges, who will build upon the CX Data Strategy topic from episode two. The conversation will look at Data Driven CX at a strategic, tactical, and operational level. How do you organize at each of these levels, what are some k
In this episode you will meet Jennifer McGinn, Senior Director of Product Marketing at Informatica. Jennifer and our host Nienke Bloem cover some of the data related questions that CX leaders and professionals often ask. Jennifer talks about the synergy b
Our guest in this episode of the Data Driven CX podcast series is Theo van der Steen, CEO at Underlined and Guest Lecturer at the Jheronimus Academy of Data Science. Theo comments on the art and science of Data Driven CX. Data can give you a compass in yo
This episode features part two of a conversation with Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive. Here, we will dive into the five dimensions of ‘Purpose led Transformation’. What does it mean to be custo
This episode features part one of a conversation with Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive. We will get an introduction to the concept of business of experience and how this relates to customer expe
In this episode we shine a spotlight on CX in the Financial Services and Insurance industry. We meet Peter Ku, Industry Strategist at Informatica, as he discusses digitalization in FSI, common data issues, and what you can do to make sure your data become
In this second episode of the Data Driven CX podcast, we discuss CX Data Strategy. To have a data strategy is to think about data as a strategic asset and make sure you maximize data leverage. Trevor Hodges introduces a data strategy framework that can he
In this very first episode of the Data Driven CX podcast series we’ll meet Sarah Hillman, Global Head of CRM and Data at The Travel Corporation (TTC). Sarah shares how TTC was able to prioritize customer experiences when the pandemic hit. She comments on