Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience management problems of low organizational commitment, poor alignment of cross-functional teams, and competing agendas and priorities.
Dr. Divya Dhar Cohen has reinvented herself at least 3 times! She started as a social activist, then a doctor, then a product manager at Google! She's founded and built products, been a physician in New Zealand and even got an MBA along the way. She talks to Scott about the intersection of all these things that interest her and more!
Jean Yang has a better way to catch breaking changes. She's been considering software verification, programming language design, type-systems, and type-safety for many years. She understands how to automatically enforce information flow policies and has now turned her eye towards founding Akita Software. They promise to make your APIs and Services easier to understand, map, manage, and maintain.
April Christina Curley is a Diversity Specialist and Educator who recently left Google where she focused on increasing hires from Historically Black Colleges and Universities (HBCU). We talk about the problems of hiring in tech, the challenges faced by underrepresented groups, what companies need to focus on to retain top talent, and her thoughts talent that remains untapped by tech.
In this special episode of Hanselminutes, Scott shares a discussion with Jim McKelvey, a glassblower and also the co-founder of Square! This conversation was previously published as a episode of Microsoft's internal interview series "Outside In." Jim's team and our friends at Microsoft have encouraged us to share the episode where we discuss innovation and entrepreneurship.
Nicholas Hunt-Walker loves the stars. So much so that he got a Master's degree in Astronomy...and now works as a Software Engineer! How did that happen? Nicholas shares his passionate path to software, both front-end and back-end programming and how solving problems with software was a family affair.
It's 2021 and Scott's sons were asked to buy TI-83 calculators for their classes. Are there truly no better choices? Romain Goyet asked the same question...and did something about it. Numworks is the graphing calculator that makes everyone a math person. Open Source through and through, powerful, color, AND is allowed on major tests like the SAT, AP, PSAT and other College Board tests. It also runs a Python shell! How can such a wonderful thing exist? Scott finds out this week.
George Li is a photographer, TikToker, and is currently working on the MiTEE 2 satellite platform at the University of Michigan with NASA and JPL. As an R&D member of the Communications subteam, we is currently developing a microwave communications power splitter system for the MiTEE 2 Satellite platform. Today he talks to Scott about all things CubeSat!
Let's move beyond buzzwords and talk about observability and DevOps in large systems. Observability is the ability to measure the internal state of a system only by its outputs, but often those outputs are hundreds of log files spread across dozens of systems. The cloud has only made these large systems harder to understand and manage. Scott talks to New Relic's Tori Wieldt about the benefits of formalizing how you think about distributed systems and the tools available to make things easier.