Richard Blank will join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. At the earliest convenience of the host, we can discuss advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr...
https://podvine.com/podcast/sccs-podcast-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center-cutter-consulting-group
Gesamtlänge aller Episoden: 3 days 10 hours 50 minutes
The Next 100 Days Podcast, Episode #367. A Telemarketing business you can learn a lot in Costa Rica.
The Next 100 Days Podcast, Episode #367. A Telemarketing business you can learn a lot in Costa Rica. 0:16 / 46:49 The Next 100 Days Podcast, Episode #367. A Telemarketing business you can learn a lot in Costa Rica.
The Cutter Consulting Group. SCCS Podcast Episode #43. The Art and Science of Call Center Success.
The Cutter Consulting Group. SCCS Podcast Episode #43. The Art and Science of Call Center Success.
Inspiring Workplaces Podcast with Michael Kerr. Culture Leadership Interview episode.
Inspiring Workplaces Podcast with Michael Kerr. Culture Leadership Interview episode.
End of Season 2 Reunion with Tomeka, Dana, and Richard, Sipping with Maria & Tika Gee podcast. Episode #10
End of Season 2 Reunion with Tomeka, Dana, and Richard, Sipping with Maria & Tika Gee podcast. Episode #10
Sipping with Maria & Tika Gee podcast. Episode:7 Philadelphia to Costa Rica: The Journey of Richard Blank
Sipping with Maria & Tika Gee podcast. Episode:7 Philadelphia to Costa Rica: The Journey of Richard Blank
The Network of Awareness Podcast. Season 4 Episode 1 with ORRA The Informationalist. "Unconditional Salvation" with a bang.
The Network of Awareness Podcast. Season 4 Episode 1 with ORRA The Informationalist. "Unconditional Salvation" with a bang.
CEO Secrets for Executing Strategy Podcast #13 - Gamification and Growing Company Profits with Nearshore BPO
CEO Secrets for Executing Strategy Podcast #13 - Gamification and Growing Company Profits with Nearshore BPO
Operation Alpha Podcast by Michael Lee. Episode #6. Everybody has ideas, but not everybody can execute them.
Operation Alpha Podcast by Michael Lee. Episode #6. Everybody has ideas, but not everybody can execute them.
High Profit Event Show. How to Get More People to Show Up to Your Event with telemarketing tips. Episode 24 with Costa Rica's Call Center.
High Profit Event Show. How to Get More People to Show Up to Your Event with telemarketing tips. Episode 24 with Costa Rica's Call Center.
Fight for Success Podcast. Episode 21: #1 INXS fan building strong working relationships with virtual teams in Costa Rica.
Fight for Success Podcast. Episode 21: #1 INXS fan building strong working relationships with virtual teams in Costa Rica.