Speaker 1: One eight hundred Do you uy Away Now offering free
Speaker 1: remote consultations by phone or video conference for any criminal offense.
Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote
Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy
Speaker 1: away dot com or call.
Speaker 2: Eight hundred do you wy Away. Maybe you've been in
Speaker 2: this situation where you have a small customer service issue
Speaker 2: and you weigh it in your mind, asking yourself, is
Speaker 2: it really worth me complaining about this?
Speaker 3: Oh? Yeah, question?
Speaker 2: And that was the case for a guy who bought
Speaker 2: a birthday cake for seven dollars and ninety nine cents.
Speaker 1: That's a deal.
Speaker 2: They ended up giving him the wrong one, and you
Speaker 2: didn't realize until he brought it out for his son's
Speaker 2: fifth birthday the store. He discussed it with his wife
Speaker 2: and he decided, yep, I'm gonna email the bakery about it.
Speaker 2: What did his wife do? She emailed us. We could
Speaker 2: get him in your phone tap right.
Speaker 3: Now twenty Hello, Hi, I'm calling from his customer service?
Speaker 4: Is this Ryan?
Speaker 5: Yes? This is Ryan.
Speaker 4: Hi, Ryan, I.
Speaker 3: Was notified that you left a complaint after visiting our
Speaker 3: bakery department. Yeah, can you tell me what happened.
Speaker 5: Uh. Yeah, I came in to get a cake for
Speaker 5: my five year old's birthday party.
Speaker 4: Isn't that fun? Don't they grew up so fast? Oh?
Speaker 4: I bet it felt like just last week he was
Speaker 4: only four?
Speaker 5: Yeah he was or just a week ago?
Speaker 4: Crazy?
Speaker 3: Yeah?
Speaker 4: Sorry, go on, go on. What happened?
Speaker 3: Yeah?
Speaker 5: So I asked for the cake he wanted, which was
Speaker 5: the Oreo cake, and I didn't check before I left,
Speaker 5: and when we got home it was just a regular
Speaker 5: chocolate cake.
Speaker 4: Wow.
Speaker 5: Yeah, I mean it was fine. I mean I have
Speaker 5: to tell you to stop.
Speaker 3: I'm so sorry to interrupt you, Ryan. I just need
Speaker 3: to know, is this inn a fish complaint? Then that
Speaker 3: you got the wrong type of chocolate cake for let's
Speaker 3: see here, seven dollars ninety nine cents.
Speaker 5: Yeah, but I don't think the price of the cake
Speaker 5: has anything to do with right, right.
Speaker 4: I'm just confirming. I'm just confirming, right.
Speaker 3: Yeah, that this is an official complaint you're filing.
Speaker 5: Yeah, it's an official complaint. It kind of was a
Speaker 5: big deal for a five year old.
Speaker 3: Great and three two one, Sir, we are so so
Speaker 3: deeply sorry that your poor child was forced to eat
Speaker 3: a cake. It wasn't quite the right flavor of chocolate.
Speaker 3: What is especially for seven dollars in ninety nine cents?
Speaker 3: I bet for that price you thought you deserved the world?
Speaker 5: Oh my god? What was that?
Speaker 4: That was our official apology?
Speaker 5: So so what your official apology comes with? Violin music? Sarcastic?
Speaker 3: Well, this may come across as surprising, but we get
Speaker 3: a lot of complaints here.
Speaker 4: Oh yeah, yeah, sure, management.
Speaker 3: Wanted us to come across as more compassionate and understanding that.
Speaker 4: Yeah, that's the music.
Speaker 5: You're right, that's the compassion. That seems to be like
Speaker 5: the opposite of compassion. It almost felt like you were
Speaker 5: making fun of me.
Speaker 4: Oh, I don't know where in the world you would
Speaker 4: get that from.
Speaker 5: Right there in your voice sounded like you were talking
Speaker 5: to a child.
Speaker 4: Did I just hear? Is that another complaint? Is that?
Speaker 2: What?
Speaker 5: That is a suggestion?
Speaker 4: Agree to one?
Speaker 5: Oh god?
Speaker 3: Because you know we would feel awful We said came
Speaker 3: across as sarcastic or insincere.
Speaker 4: Really believe every person.
Speaker 3: With a complaint deserves respect and dignity.
Speaker 4: Tone, I am so very sorry for your suffering.
Speaker 5: That is.
Speaker 4: Did that make you feel better?
Speaker 1: No?
Speaker 5: Yeah, it made me feel angry. Interesting, Yeah, this is
Speaker 5: kind of bizarre that you couldn't get a cake right
Speaker 5: for a kid's birthday party.
Speaker 4: Still stuck on that, and.
Speaker 5: Someone made a little complaint, and now you're you're being
Speaker 5: kind of a jerk about the whole.
Speaker 3: Actually, in fact, I wanted to let you know that
Speaker 3: after I read your initial email, I cried at my
Speaker 3: desk for five minutes straight.
Speaker 5: Okay, all right, over what.
Speaker 4: Your family had to endure.
Speaker 5: All right, you've belittled me on the phone call. You're
Speaker 5: talking down to me. You're making me feel like I'm
Speaker 5: in the wrong here. I demand a repond.
Speaker 4: This is troubling.
Speaker 5: Oh, you're gonna do it again.
Speaker 3: First, you came to us with a cake complaint that
Speaker 3: we ruined a five year old's birthday, even though everyone
Speaker 3: knows a five year old couldn't give a about what.
Speaker 4: Type of cake could get.
Speaker 5: Oh the language.
Speaker 3: Then you complained to again that I came across insensitive.
Speaker 5: Listen to yourself.
Speaker 3: And now you're demanding a refund on a purchase that
Speaker 3: costs less than a coffee at Starbucks.
Speaker 5: I don't even want the refund. I'd rather just get
Speaker 5: you fired. At the point, who are you what's your name?
Speaker 4: My name is Brooke from the radio show Brook and
Speaker 4: Jeffrey in the Morning.
Speaker 5: Oh my god, it's a break phone call. Yeah, I
Speaker 5: get it now. I should have known.
Speaker 4: Hey, your wife Joanna sat you up for a phone tap.
Speaker 4: She said that you were.
Speaker 3: Overly upset about the five year old's cake situation.
Speaker 5: It was stressful, the kid freaked out on us. Oh, oh,
Speaker 5: there it is again.
Speaker 4: Does that mean that you're upset about what just happened?
Speaker 4: Because we feel so, so.
Speaker 5: Very bad here. Oh that is too good.
Speaker 3: Weeke up. Every morning was phone tap weekday mornings on
Speaker 3: the twenties Brooke and Jeffrey in the Morning