Training expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.
http://www.interaction-training.com/training-matters
Gesamtlänge aller Episoden: 19 hours 9 minutes
Bank Compliance Under a New President
There's been a lot of talk in the industry about the changes 2017 and a drastically altered Washington DC will bring. We asked our very first guest back on the show to talk about the impact our new president and new administration may have on banking:...
The Payoffs for Being a Positive Person
What are the challenges of being positive in the workplace? How do you manage employees who are stuck in negativity? Why are some people more pessimistic than others, and can you do something about that? Those any other questions are answered in this...
Lessons in Body Language
Honey talks to body language expert Jan Hagrave to find out if actions speak louder than words. What impact does body language have on customer interactions? Tune in for an in-depth discussion on the do's and don'ts, the dead giveaways, and the...
Are You Ready for these Changes in Employment Law?
Honey talks to Steve Greene about recent changes in employment law and what they mean for the banking world. Steve is an expert in the field of employment law and specializes in working with banks and credit unions. He and Honey discuss the dramatic...
How Will the Wells Fargo Scandal Impact You?
Wells Fargo, one of the most respected banks in the country, turns out to have a poisonous cross-selling culture. What can we learn from this scandal? How will it affect community banks and credit unions? Honey has three guests that shed their light...
Are Virtual Tellers Right for Your Bank?
When would you install Interactive Teller Machines? What are the benefits? How do they transform your branch? Today we try to answer when interactive teller machines are a good fit for your bank. Honey is joined today by Chuck Gearhart from Salin...
Myths & Truths of Overdraft Privilege
What are the myths & truths of overdraft privilege? What do customers assume it is? What do you tell customers about it? Honey Shelton talks to expert Julie Story about the myths and truths of overdraft privilege. Julie has 28 years of experience in...
Social Media How-To for Banks and Credit Unions
What does your online identity look like? Does your credit union or bank have a social media presence? If so, are you actively and consciously using social media? Honey talks to Amy Howell, CEO and Founder of Howell Marketing Strategies. Amy and Honey...
How to Improve Your Life Through Performance Based Coaching
Honey talks to Jennifer Sommers, Loan Officer at The Community State Bank and Karen Butcher, Director of Educational Development at Whitaker Bank. Honey, Jennifer, and Karen all know first hand how performance-based coaching can improve your...
The Impact of the Great Recession on Community Banks
The financial crisis should have been a wake-up call, but instead, the government doubled down with Dodd-Frank; A way to encourage consolidation by adopting extraordinary assistance programs to ensure the survival of banks that are too big to fail....