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1,239 - Sharing an Online Account
Life can be risky in our Internet world. Learn about why you should be careful about sharing your online accounts with other people in this episode.
Slow dialog: 1:26
Explanations: 4:10
Fast dialog: 19:05
Sara: Hello, customer service. How may I help you today?
Gabriel: Hello. I noticed some suspicious activity on my account and I want to find out if there’s been unauthorized access.
Sara: Let’s take a look. Your account history shows purchases nearly every day beginning two weeks ago.
Gabriel: That’s the problem. I haven’t made any purchases.
Sara: Do you have a shared account, by any chance?
Gabriel: Yes, I have a household account that’s shared by my entire family. My wife has full access, but my children only have restricted access.
Sara: I’m afraid that’s not showing in your account preferences. Both of your children have full access.
Gabriel: Even so, they know not to abuse their privileges. They wouldn’t buy things without asking my wife or me first.
Sara: Are you sure, sir? I show that both of your children have accessed the account regularly. In fact, they’re both logged on right now.
Gabriel: They are? What are they doing?
Sara: They’re in the process of buying several more items and are checking out.
Gabriel: Stop them! This is an emergency. Shut down my account.
Sara: I’m not sure I can do that, sir. Perhaps you can stop them on your end.
Gabriel: I’ll stop them all right. Just wait ‘til I get my hands on those two!
Script by Dr. Lucy Tse