Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona
https://audiomack.com/costaricascallcenter
On this episode of the Inside BS Show, Dave Lorenzo interviews Entrepreneur
How to Build a World Class Call Center | Richard Blank | Show 95 description On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. 00:00 How to Build a World-Class Call Center 01:02 What are the unique qualities of Costa Rica? 03:01 How well does the English accent of Costa Ricans sound? 05:06 Why did Dave's family choose to relocate to Miami? 07:19 Richard's journey to Costa Rica 13:25 What are the benefits of people speaking English and Spanish in the business world? 18:47 What services does Richard's Costa Rica Call Center offer? 24:33 What are the business procedures Richard uses in Costa Rica for clients in America?