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WLP331 Navigating Conflict to Strengthen Collaboration
Lech Guzowski, a workplace culture facilitator, emphasizes understanding individual needs and responses to conflict for effective workplace communication. He uses the Thomas Kilmann conflict model to explain different ways people respond to conflict based on their levels of assertiveness and cooperativeness.
Working remotely can allow for more thoughtful responses to conflict, but it can also hide simmering issues. It's therefore crucial to integrate conflict management into work processes and provide spaces for open discussion, especially in a remote setup. This practice helps to prevent artificial harmony and fosters authentic communication.
Conflicts are an integral part of collaboration, and when managed well, can fuel a team's growth. However, remote teams can become conflict-avoidant, overwhelmed by conflict, or disconnected from issues. Leaders need to facilitate conflict management within teams, and tools like Lech's culture micro practices can be used to initiate these conversations.
The hybrid work model, combining office and remote work, can also breed conflict, particularly regarding personal work preferences and decision-making about workspaces. Lech suggests running separate rules for each setup rather than merging them. He values in-person workshops but believes that office work needs to evolve from its traditional form.
Lech hosts the "We Got This" podcast to inspire listeners with insights from Heads of People and CEOs about implementing people initiatives in their organizations.
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