Welcome to Catalyst, the Launch by NTT DATA Podcast. Catalyst is an ongoing discussion for digital leaders dissatisfied with the status quo and optimistic about what’s possible through smart technology and great people. In this studio we believe in shipping software over slideware, that fast will follow smooth, and aiming to create digital experiences that move millions is a worthy pursuit.
https://art19.com/shows/catalyst-podcast
episode 391: Show Up and Listen: On Customer Intimacy
Intimacy isn’t a word you often associate with clients or customers. This week Launch’s Clinton Bonner, Chris Losacco and Nathan Henry chat about the term intimacy and how thinking about client relationships in terms of (professional) intimacy can actually be helpful. They share tips on how to build lasting and meaningful relationships with clients and explain how intimacy can help you get to the root of what problems actually need solving for your clients.
Links:
Launch by NTT Data