Welcome to Catalyst, the Launch by NTT DATA Podcast. Catalyst is an ongoing discussion for digital leaders dissatisfied with the status quo and optimistic about what’s possible through smart technology and great people. In this studio we believe in shipping software over slideware, that fast will follow smooth, and aiming to create digital experiences that move millions is a worthy pursuit.
https://art19.com/shows/catalyst-podcast
episode 395: Omnichannel Bliss: On a Unified Customer Experience
Humana’s Holly Kessinger and NTT DATA’s Robert Elliott on omnichannel strategy at large organizations
Omnichannel strategy is all about combining the head and the heart. This week on Catalyst, Humana’s Holly Kessinger and NTT DATA’s Robert Elliott chat with Clinton about how to drive experience transformation at large enterprises. Holly shares her thoughts on how she approaches creating consistent customer experiences across multiple platforms for millions of people. She shares tips on how to keep teams motivated and how to enable them to work cross functionally.
Links:
Humana