OVERVIEW:
Jason A. Duprat, MBA, CRNA, Healthcare Practitioner, and Host of the Healthcare Boss Academy podcast talks about the best way to manage irrational and overly demanding customers.
EPISODE HIGHLIGHTS:
TWEETABLE QUOTES:
“Unhappy customers are louder. They're gonna make more noise than a hundred happy customers.” – Jason Duprat
“Discharge your irrational customers, because at the end of the day, it's not worth it – as long as you know you did everything right.” – Jason Duprat
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