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episode 22: Let's Talk About It with Jenny/Do you think 2023 will be better than 2022?
The ball has dropped in Times Square, and we begin a new year with lots of plans and optimism. So, it seems to be the perfect time to look back on some of the major trends from last year and see what we've learned and then look into our crystal balls to predict what's in store for us as 2023 unfolds. Many of others are looking for the kind of flexibility they had at the height of the pandemic as call centers around the world shut down and transferred employees to home offices. So, we all know that, with the right tools, remote work can work. Finding ways to reduce costs and improve efficiency, often with a reduced workforce, are hallmarks of a challenging economy. As we transition from one period of uncertainty to another. Let's meet back here next year at this time and see how we did. Here's to a very happy and successful 2023!