Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.
https://www.metisstrategy.com/interview/
Culture, Execution, and Agility: Jackson CIO Michael Hicks on Fostering a Customer-Oriented Enterprise
840: Adopting a customer-focused culture requires the implementation of internal processes that allow the organization to quickly deliver improvements to the client experience. In this interview, Michael Hicks, CIO at Jackson, shares how he has fostered a customer-oriented culture by understanding the customer journey and setting up an agile architecture with the customer at the center. Michael underlines Jackson’s commitment to customer service and a strong technology strategy that includes data, AI, portfolio management, and more. He speaks about the rationale behind centralizing IT across the organization, separating the CIO and CTO responsibilities, and adopting agile practices on his team. Given his diverse set of leadership experiences, Michael shares how his non-IT background prepared him for the CIO role and what lessons he has brought to his current role. Finally, Michael looks ahead at trends in APIs, AI, and digital experiences that continue to shape the financial industry.
Also available on YouTube:
https://youtu.be/65oyN4RAVWQ