Airplane Geeks Podcast

The struggle to mandate corporate flight attendant egress training, the Bombardier Challenger jet crash in Florida, major executive changes at Boeing, Spirit AeroSystems whistleblowers, 737 Max Service Difficulty Reports, FAA’s Enhanced Air Traffic-Collegiate Training Initiative program, FAA safety recommendations for Boeing, and details on Boeing’s “traveled work.”

Susan C. Friedenberg is the CEO of Corporate Flight Attendant – Tech Training and Consulting. Over the past 25 years, Susan has been committed to continually raising the standards for flight attendants in all aspects of business aviation. Her school teaches students the professional role of a corporate flight attendant. She has dedicated herself to the idea that egress training is critical to ensuring the safety of the passengers and crew in an emergency.

Susan started Corporate Flight Attendant – Tech Training in 1999 when she realized there were just two valid egress training companies for business aviation and that neither offered students a chance to learn the professional role of a corporate flight attendant. In her 5-day – 50-hour Zoom training, guests include a senior Pfizer employee explaining cockpit resource management and a major business aviation caterer who discusses what their kitchens need to know to expedite and deliver a perfect catering order.

Starting her aviation career as a flight attendant at American Airlines, Susan eventually moved on to Capitol Air until 1984 when that company went bankrupt. Discovering business aviation, she flew full-time for Coca-Cola’s flight department in Atlanta, Dupont Aviation in Wilmington, Delaware, and American Standard Companies from Teterboro, New Jersey. She’s also flown as a contract flight attendant.  

Susan has been active for decades with the NBAA and served on the association’s Flight Attendant Committee and the Scholarship Committee. Susan was also the Chair of the Contract Flight Attendant Group for two years. 

She’s written numerous articles about the corporate flight attendant’s professional role and created a safety presentation called, “Why You Need a Trained Person in the Back of Your Aircraft.” Her company also provides abridged training for Flight Techs (A&P’s) who act in a dual role aboard a business aviation aircraft as both a mechanic and a flight attendant in the back of the plane.

A Bombardier Challenger 600 series jet carrying five people crashed while attempting to make an emergency landing on Interstate 75 near Naples, Florida. The pilot and co-pilot were killed. A crew member and two passengers escaped.

Eighteen-year Boeing veteran Ed Clark has been removed from head of the 737 Max passenger jet program. He had previously held the roles of 737 Max chief engineer and chief 737 mechanic. Katie Ringgold fills Clark’s position as head of the 737 Max program. She had been vice president of 737 Max deliveries. Boeing also announced the creation of a new executive position, Senior Vice President for BCA Quality. Elizabeth Lund fills that position. Lund had been senior vice president and general manager of airplane programs for Boeing Commercial Airplanes. Mike Fleming fills Lund’s position. He had been senior vice president of development and customer service.

Two former Spirit AeroSystems employees have come forward with quality deficiency allegations. The first was a quality auditor at the Wichita plant who was fired in 2022 for allegedly failing to conduct inspections that were his responsibility. Now a second ex-employee who worked alongside the first has corroborated the allegations.

More than 1,800 service difficulty reports concerning the 737 Max were filed by operators over the last three years. Alaska Airlines alone filed more than 1,230 737 Max reports over that period. The nonprofit Foundation for Aviation Safety compiled federal safety reports and found 737 Max issues including fuel leaks resulting from misapplied sealant, malfunctioning stabilizing motors, fuel tank FOD, engine stalls, and anti-ice system problems. Under § 121.703, certificate holders must file Service difficulty reports for the occurrence or detection of certain failures, malfunctions, or defects.

The FAA commissioned a panel of independent aviation experts. Their report is critical of Boeing’s safety culture and makes more than 50 recommendations: Section 103 Organizational Designation Authorizations (ODA) for Transport Airplanes, Expert Panel Review Report, Final Report. [PDF]

FAA Administrator Mike Whitaker says, “Hiring more air traffic controllers is a priority. We need more entry points for controller candidates and this enhanced college controller training program is an additional avenue to get controllers into facilities sooner.” The Enhanced Air Traffic-Collegiate Training Initiative (AT-CTI) program is designed to increase the number of students who can begin facility training immediately upon graduation. As of May 2023, the FAA lists 31 approved AT-CTI schools. [PDF]

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