Exploring both the practical realities and the exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Sjoukje & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainability, AI, Data and Insight, Cyber, Cost, Leadership, Talent and, of course, Tech. Together, Dave, Sjoukje & Rob have over 80 years of cloud and transformation experience and act as our guides though a new reality each week.
https://www.capgemini.com/insights/research-library/cloud-realities-podcast
episode 89: CRLIVE29: Google Cloud Next 24 Day 3: Customer experience & software engineering meet AI with Kevin Shatzkamer & Miku Jha, Google Cloud
Live from the heart of Google Next'24 in Las Vegas, right from the Expo floor, we're bringing you a special limited series of episodes. Join us as we make connections between Google, AI, industry adoption, cloud transformation and customer experience. Plus, we'll keep you updated on all the latest news and juicy gossip.
On day three of the conference Dave, Sjoukje, and Rob talk to
- Kevin Shatzkamer, Managing Director Conversational AI about Accelerating Customer Experience meets AI
- Miku Jha, Director, AI/ML Partner Engineering, about Software engineering for generative meets AI.
TLDR:
00:55 Announcements from the Expo floor at Google Next'24
06:45 Accelerating Customer Experience meets AI with Kevin Shatzkamer
35:00 Software engineering for generative meets AI with Miku Jha
01:05:40 The gang round the week off
Guests:
Kevin Shatzkamer: https://www.linkedin.com/in/kshatzka/
Miku Jha: https://www.linkedin.com/in/mikujha/
Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
Production
Marcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/