Training expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.
http://www.interaction-training.com/training-matters
Ramp Up Customer Service & Cross-Selling
Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling.
About Our Guest
Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.