Channel 9

Channel 9 is a community. We bring forward the people behind our products and connect them with those who use them. We think there is a great future in software and we're excited about it. We want the community to participate in the ongoing conversation. This is the heart of Channel 9. We talk about our work but listen to the customer.

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Intelligent Customer Care with Bots - Part 2: Building a bot


There's a lot to think about when building a bot including where can I host it, how do I understand and interpret language, what do I need to do to connect it, and how can I manage a stateful conversation. In this video, we'll take a look at the Azure Bot Service, which provides cost-effective hosting with Azure Functions, integration and state management with the Bot Framework, and language understanding with LUIS (Language Understanding Intelligent Service). We also talk about how to go beyond simple interactions using the many extensibility points of the Bot Builder SDK.

Links:

  • Azure Bot Service: https://docs.botframework.com/en-us/azure-bot-service/
  • Form flows: https://docs.botframework.com/en-us/csharp/builder/sdkreference/forms.html
  • Dialogs: https://docs.botframework.com/en-us/csharp/builder/sdkreference/dialogs.html

James Carpinter

Zarmada - Chief Technology Officer

james@zarmada.com

www.zarmada.com


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 April 12, 2017  28m