Channel 9 is a community. We bring forward the people behind our products and connect them with those who use them. We think there is a great future in software and we're excited about it. We want the community to participate in the ongoing conversation. This is the heart of Channel 9. We talk about our work but listen to the customer.
https://channel9.msdn.com/
Intelligent Customer Care with Bots - Part 1: Introduction
Bots & conversation-as-a-platform are gathering momentum and have the potential to radically change how people interact with software & services. In this video, see how Microsoft and Zarmada, a partner, worked together to reimagine the customer experience for a fictional online insurance company. Through the use of Cognitive Services, Azure, and the Bot Framework, building smart bots to power your organization is easier than ever before.
James Carpinter
Zarmada - Chief Technology Officer
james@zarmada.com
www.zarmada.com