The Voicebot Podcast is about the intersection of voice and artificial intelligence (AI) technologies. It is a weekly look at trends, founders and newsmakers and supplements the daily research, analysis and news found at https://voicebot.ai.
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episode 85: Matt Ware and Lachlan Pottenger of First Talk Voice Shopping in Australia
Matt Ware is Group Operating Director at Agencies 3Di, First, and TPN, and Lachlan Pottenger is Creative Director at First, a leading digital agency in Australia and the country's top developer of voice apps. Matt and Lachlan talk about a Google Action for Kmart that recommends gifts by type and price and integrates with the retailer's inventory management system to tell shoppers product availability by store location. It has a user return rate of over 30% and 60% of voice sessions include a screen. This is a real-world voice shopping use case that is succeeding today. The interview was recorded on site at the Business of Bots conference in San Francisco 2019.