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episode 98: Nordstrom: Jyoti Shukla - SXSW 2019
Jyoti Shukla is the VP of User Experience at Nordstrom. She is passionate about user experience and truly loves to lead revolutionary digital products and solutions for customers. She is focused on driving technology innovation, mobile product management, and web experiences that change the landscape of customer experiences. She currently supports and leads a team of over 20 designers, researchers and writers for Nordstrom's digital platforms: web, mobile and in-store.