The mission of the KTS Success Factor® Podcast for Women is to bring proven ideas female business leaders can use to increase their ability to achieve big goals and become happy, successful, and understood at work. All this in 25 minutes or less. Sarah E. Brown, Ph.D. is an expert on personalizing work to the unique interests, strengths, and needs of the workforce. A former Managing Director at Accenture, she is now on a mission to reach 250,000 women with knowledge of their unique gifts and the tools to be happy, successful and understood at work.
http://sarahebrown.com/podcast
Why am I Reacting this Way with Charmaine Hammond
Have you been experiencing conflict within your team? Do you want to avoid unnecessary conflict? Do you want to turn that wasted time with conflict into productive time instead?
Conflict happens and it’s normal, but not facing it and prolonging the problem is bad and should be avoided. The time wasted with conflict could be turned into productive time that could furthermore strengthen relationships and build a better and strong foundation for your business.
Charmaine Hammond works with organizations and teams who want to effectively resolve conflict, build resilient teams, and work better together. She is a Certified Professional Speaker, Certified Virtual Presenter, and her business Hammond International Inc. is WBE Canada Certified (Supplier Diversity).
In this episode, Charmaine talks about the cons of prolonging the conflict, and how you can face and fix unnecessary conflicts. She also shares some tips and tricks on how to approach conflict without assuming.
What you will learn from this episode:
● Learn how to avoid unnecessary conflict within your team
● Know more on how to handle and face conflict before it becomes a bigger problem
● Discover why conflicts are a waste of time and progress
“We make so many assumptions in conflict, and the large majority of them are wrong. We assign meaning to what somebody’s nonverbal really meant, and it's usually wrong, and we assign meaning to how we're reacting. “ - Charmaine Hammond
Valuable Free Resource:
Charmaine’s Teams Working Better Together Ebook! Visit: Working Better Together
Topics Covered:
01:20 - Challenge is the time conflict resolution takes up, specifically in an organization or in the workplace
02:28 - Taking too much time or waiting too long thus making it harder to come up with a solution, and involves more people: a common mistake business leaders face when it comes to answering conflict
04:04 - One free and actionable tip you can do to overcome and face conflict: After you've identified that issue, and you sort of commit to, "I need to deal with this effectively and soon", a great actionable tip is to practice.
07:11 - One valuable free resource to learn more about conflict resolution: Charmaine’s Teams Working Better Together Ebook! Visit: Working Better Together
08:19 - Q: Why am I reacting this way? Why is what someone just said causing me frustration or defensiveness or drama or fear, whatever that emotion is? A: For us to ask ourselves that question in our head.
Key Takeaways:
“When you can deal with it quicker and effectively, of course, but quicker, it allows less opportunity for conflict to take on many different faces in the workplace so that leaders can actually spend their time leading, and not necessarily having to navigate through all the people issues.” - Charmaine Hammond
“If you can think about why am I reacting this way, pause, take a breath, and then clarify the assumption with the person by asking an open-ended question that starts with who, what, where, when, why, or how. What that does is it shifts the conversation from being, I'm gonna use the word 'positional' or where you feel like you have to be defending yourself to more of an exploration or an open conversation.” - Charmaine Hammond
Ways to Connect with Charmaine Hammond:
● Website: http://charmainehammond.com/
Ways to Connect with Sarah E. Brown:
● Website: https://www.sarahebrown.com
● Twitter: https://twitter.com/knowguides
● LinkedIn: https://www.linkedin.com/in/sarahebrownphd