Since publishing best-selling book, Project to Product, technology business leader, Dr. Mik Kersten, has introduced transformative frameworks and ideas for delivering software at scale. He has given numerous standing room only keynotes and presentations worldwide and is an internationally recognized thought-leader. In this podcast, Mik + One, nothing is off the record as Mik sits down with industry-leading guests and delves into how they deliver value and drive digital transformations in their organizations. Tune in for a new episode every two weeks! Subscribe to the Mik + One podcast today so you never miss an episode. Follow Mik on Twitter: @mik_kersten #MikPlusOne www.projecttoproduct.org
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episode 14: Episode 14: Heather Munoz on Visualizing Systems Thinking
In this episode of Mik + One, Mik’s guest is Heather Munoz, Head of Retail Brokerage Practice, E*TRADE.
In this episode, Mik and Heather discuss many topics including:
- The importance of an effective tool network and how it supports an organization’s value streams
- Using visualization and data to get people to understand systems thinking approach in order to deliver more value to the customer
- Thinking in flow metrics and using them to help shift to product thinking
- Characteristics of a good leader and how showing empathy can lead to greater results
Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review.
Follow Mik on Twitter: @mik_kersten #MikPlusOne
www.tasktop.com
For more information about Heather Munoz, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/heather-munoz/