The Winning Tactics podcast is built on the foundations of providing the tools and tips you need to make your small to medium business successful. We talk to industry experts on how to build your business the right way. Your host Adam Sinkus brings his passion for helping people realize their full potential to the screen to help your business achieve greater success. Over the last 10 years, he has built successful teams in the BPO industry founded on culture driven leadership and a desire for individual and team success.**All Shows recorded Live**
https://thewinningtactics.com
Turning Customers into Raving Fans with Melinda Holmes
Many businesses focus their effort on gaining new customers.
While this is important for growth, it is raving fans that come back time and time again that make a business sustainable.
This week on The Winning Tactics we have Melinda Holmes, Customer experience Specialist to share with us the secrets to building a customer success plan.
We discuss:
Why customers leave
What are some key attributes of raving fans
How to turn your customers into raving fans
Thank you to our sponsor, Venntive for their continued support of the show.
https://in.venntive.com/app2/create_account.pl?CMP=Winning_Tactics
About Melinda
She knows what it is like to be on the front lines assisting customers to face to face, online, and over the phone. She understands the foundation needed to effectively manage and build successful customer experiences. Her methods are based on real-life scenarios with customers and not just theory. All of her clients are coached and trained from the heart. She has a passion for business growth, motivation, leadership, providing a great service, and healthy team building.
She recognizes that there are more small businesses today than ever before that offer great products and services. She understand that creating a strong Customer Community is required to maintain a successful business.
Where to find Melinda
https://www.linkedin.com/in/abovethelead/
https://www.abovethelead.com/checklist
https://www.abovethelead.com/thesecretgoldmine
About Winning Tactics Podcast:
Winning Tactics is focused on providing the tools you need to meet that next goal within your business. We will discover how you can build success in your business with the experts that are doing it.
From showing you how to adapt processes for sales, hiring, marketing, training, and operations, to finding innovative ways to make you stand out within the market, Winning Tactics Podcast is your solution to growing your business.
Vision: Provide the tools and approaches to lead, educate, and improve people and organizations.
Mission: Build a foundation for improvement in process, people, and outcomes.
Take your small business to the next level with the Winning tactics Podcast.
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Connect with me
https://www.linkedin.com/in/adamsinkus
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