Since publishing best-selling book, Project to Product, technology business leader, Dr. Mik Kersten, has introduced transformative frameworks and ideas for delivering software at scale. He has given numerous standing room only keynotes and presentations worldwide and is an internationally recognized thought-leader. In this podcast, Mik + One, nothing is off the record as Mik sits down with industry-leading guests and delves into how they deliver value and drive digital transformations in their organizations. Tune in for a new episode every two weeks! Subscribe to the Mik + One podcast today so you never miss an episode. Follow Mik on Twitter: @mik_kersten #MikPlusOne www.projecttoproduct.org
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episode 43: Episode 43: Darrell Fernandes on Driving Organizational Improvement To Deliver Customer Value
In this episode of Mik + One, Mik is joined by Darrell Fernandes, Head of Product Technology at TIAA, a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmental fields.
In this episode, Mik and Darrell discuss themes around driving organizational improvement and customer value, as well as other topics including:
- The five key accountabilities that all IT product managers should consider when thinking about how an IT product fits within the market
- Insights into successfully building out Objectives and Key Results (OKRs) that align with the business outcomes and deliver customer value
- Organizing cross-functional Agile Release Trains (ARTs) as capabilities and guidance for building them into the business and technology roadmap
- Operationalizing at a business level and advice on educating leadership and business counterparts when getting buy-in
- Recognizing success and building incentives that strengthen how the teams operate to become more innovative, efficient and value-focused
- Advice on how to approach and introduce Flow within the organization to deliver greater business value
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Follow Mik on Twitter: @mik_kersten #MikPlusOne
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For more information about Darrell Fernandes and to view the full list of resources mentioned in this episode, as well as download the transcript, visit: https://projecttoproduct.org/podcast/darrell-fernandes/