PR 360 is a weekly podcast that brings together the brightest minds in public relations, communications, and media to discuss the topics and trends you need to know about. From C-Suite executives and social media experts to top tech innovators and award-winning journalists, PR 360 delivers engaging conversations that transcend traditional PR talk to explore the ever-evolving intersection of business and media. Get practical insights on topics ranging from AI and cybersecurity to crisis communication, brand reputation, and more. Join us each week as we uncover the diverse forces shaping the future of communications.Produced by Global Results Communications Hosted on Acast. See acast.com/privacy for more information.
https://shows.acast.com/pr-360
episode 116: How To Create the Best Customer Experience for Your Company with Reddit’s Evan Hamilton
In This Episode… We talk with Evan Hamilton from Reddit about customer experience. Customer experience is vital for a company. It can keep a customer happy and make them lifelong customers or turn them away forever. We talk about how to invest and not overinvest in the customer experience. We talk about NFTs, Web3, consumer advisory board, and more! Show Notes · [01:20] Are you a coffee or tea drinker? · [01:27] Any specific chia brands? · [01:55] Can you summarize your expertise? · [02:59] How can brands invest in customer experience? · [05:12] Can brands overinvest in customer experience? · [07:16] Have PR pros created the best customer experience? · [08:29] How can Web3 fit in with the customer experience? · [09:49] Can Web3 and Web2 work in conjunction? · [10:29] What is required for investors to build a strong community? · [13:30] How transparent should PR pros be? · [18:24] How can PR pros build a customer experience advisory board? · [21:32] We’re talking about a customer representative board? · [21:51] How do you manage cancel culture with customer experience? · [25:05] Can AI bots help with customer experience? · [26:58] Fun question: What is the most surprising feature from social media? · [27:33] Final thoughts · Evan Hamilton was our guest today. Episode Length: 29:05 Thanks so much for tuning in. Join us again next week for another episode! · Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free! · If you enjoyed this episode, leave us a review!
People and Companies, We Mentioned in the Show
Download Options
Contact Us!
● If you want to get involved, leave us a comment!
● Follow us on Facebook, Twitter, Instagram, and LinkedIn!
Thanks for listening!
Hosted on Acast. See acast.com/privacy for more information.