In This Episode… We talk with Bill Coletti all about brand reputation and crisis communications. We talk about soft assets and cancel culture while discussing how to effectively manage a crisis. Should you have a hard and digital copy of a crisis plan? How does cancel culture impact a crisis? Show Notes · [01:17] Are you a coffee or tea drinker? · [02:41] Can you summarize your expertise? · [03:15] How has crisis comm changed over the years? · [04:42] How does corporate crisis impact a company's reputation? · [05:55] Is there any way to de-escalate bad brand reputation? · [07:39] How should PR pros create a crisis plan in a post-pandemic world? · [09:05] Should you have a hard copy and a digital copy of a crisis plan? · [10:08] What are some key tips to successfully manage a crisis? · [11:17] Should we think of brand reputation and crisis management as yin and yang? · [12:51] How do PR pros manage a good reputation with their customers? · [14:14] Is there a way to minimize cancel culture during a crisis? · [16:16] How can PR pros manage the soft assets of brand reputation? · [18:07] Is there anything that PR pros should avoid when talking about brand reputation? · [20:14] How do you skirt the line between telling the truth and company’s secret? · [21:58] How can PR pros repair trust? · [23:28] Should PR pros add cancel culture to their crisis plan? · [25:07] What’s the future of brand reputation? · [27:21] Do you think there will be any impact with Web3? · [28:48] Fun question: What strategies would you like done away within crisis comm? · [30:00] Final thoughts · Bill Coletti was our guest today. Episode Length: 31:01 Thanks so much for tuning in. Join us again next week for another episode! · Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free! · If you enjoyed this episode, leave us a review!
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