Hosted by Al Martin, IBM VP of Data and A.I. Development, Making Data Simple provides the latest thinking on big data, A.I., and the implications for the enterprise from a range of experts.
https://www.ibmbigdatahub.com/tag/7039
episode 19: Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.
Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.
Show Notes
01:12 The exercise formula
04:42 Janine's career ladder
08:50 What is Customer Success Management (CSM) 13:30 The CSM practice
19:40 Creating is easy, scaling is hard
24:02 It's hard to say NO. Being intentional.
28:08 Product deployment by definition
32:38 The hiring process and team makeup
42:01 Dissecting churn
Find Janine: linkedin.com/in/janine-sneed-1aa2696 Website: janinesneed.substack.com
Want to be featured as a guest on Making Data Simple? Reach out to us at [almartintalksdata@gmail.com] and tell us why you should be next. Abstract Making Data Simple Podcast is hosted by Al Martin, WW VP Account Technical Leader IBM Technology Sales, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.