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episode 20: Richard Kopman On How The Customer Payment Experience Can Increase Profits and Business Value (#20)
"My most important role is the CEO of this company is finding good people to join our team" - Richard Kopman
Richard Kopman, is cofounder of the FinTech startup, Pllenty Inc. and serves as the chief executive officer. Richard plays an integral role in Pllenty's product, business development and strategic planning.
Kopman is a 25-year veteran of the IT industry and has worked with clients in a wide variety of sectors. He has a hand on approach to managing client engagements. Kopman believes in the value of the customer experience.
Firms who work with Kopman can expect a creative visionary who hits the ground running, identifying and capitalizing on the potential and untapped verticals, and crafting positioning strategies that create competitive distinction, and galvanize exponential growth in revenue and account capture.
Kopman's gift for networking and client relations has consistently proven vital in securing prestigious new clients at the Fortune 2000 levels, such as CIBC, RBC, TD Bank, Scotiabank, National Bank Financial, Citi Bank, Hydro One, Bank of America, Macy's, and Walmart to name a few.
SHOW NOTES
- Why it took Richard two decades to solve a painful problem in the world of customer payment
- The gap that Plenty fills for both businesses and not-for-profits
- How Plenty works with small organizations and large multinational companies
- The challenges with payment processors like Stripe and PayPal
- Why being online today is not a luxury but a necessity, especially with COVID-19
- The power of the omnichannel to offer payments through email, chat, SMS, social media, and the web
- How Pllenty filled a market void by giving a businesses' customers choice for how to pay
- Why Pllenty chose Amazon Web Services for its back-end data storage and cloud access
- How to make it easy for a business to create a market disruption in international markets
- Richard reveals the industry secrets that processors don't want you to know
- Why Pllenty is transparent with its billing
- Richard talks about his decision to ensure Pllenty's integration is painless and with no costs
- How COVID-19 has reduced the reluctance to do things in a different way
- Richard shares how Pllenty works with not-for-profits, such as churches, to boost fund-raising
- How Pllenty integrates with Facebook, Twitter, Instagram, Snapchat, and YouTu
Resources To Have You Thrive And Prosper
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Enroll in the 90-day Deep Wealth Mastery program to grow profits, increase the value of your business, and optimize your post-exit life. Send an e-mail to insights{at}deepwealth.com with the words "Deep Wealth" in the subject line for more information.
Click the link below to access the resources, gear, and books that either our guests or the Deep Wealth team leverage to increase success:
https://www.deepwealth.com/thrive
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- The Deep Wealth Strategy Map
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May you continue to thrive and prosper while remaining healthy ...