Healthcare Tech Talk is a show that discusses issues around each technology used in the delivery of healthcare, including Healthcare Information Technology, Informatics, Telemedicine and Clinical\Biomedical Engineering Technology. Terry Baker and Kelley Hill, who spend their days in the healthcare environment, sit down on both sides of the table of healthcare technology. Terry comes with more than 20 years of implementing and managing technology, and Kelley brings a decade of perspective from clinicians who use said technology. Together with guests they discuss relevant and timely subjects in healthcare technology, from the latest developments in electronic health records to wireless enabled infusion pumps to health information exchanges and all matters in between.
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Episode 19 - Considering the human factors when designing and implementing healthcare technology
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Healthcare systems increasingly rely on technology to deliver safe patient care. However, new technologies can create unique and unexpected - even unprecedented - challenges by interrupting and altering established practices, processes, workflow, and increasing clinicians’ cognitive workload. In such an environment, adverse events are often a result of a mismatch between the design of the technology and users’ intentions, or how the technology disrupts workflow, rather than simple human error. Dozens of common issues exist, such as alarm fatigue and pump programming errors for example, that demonstrate how patient safety can be seriously impacted by the complex decisions clinicians are forced to make when using new technologies.
In this episode we discuss the science of human factors engineering in the design and implementation of technology in the healthcare environment.
Our guests:
• Yuval Bitan, PhD, Cognitive technologies Laboratory at the University of Chicago and HumanEra, University Health Network
• Mark Fan, MASc, HumanEra, University Health Network
• Andrea Cassano-Piché, PEng, MASc, HumanEra, University Health Network
Resources:
Human Factor- By Kim Vicente
Around the patient bed - By Yoel Donchin