Healthcare Tech Talk is a show that discusses issues around each technology used in the delivery of healthcare, including Healthcare Information Technology, Informatics, Telemedicine and Clinical\Biomedical Engineering Technology. Terry Baker and Kelley Hill, who spend their days in the healthcare environment, sit down on both sides of the table of healthcare technology. Terry comes with more than 20 years of implementing and managing technology, and Kelley brings a decade of perspective from clinicians who use said technology. Together with guests they discuss relevant and timely subjects in healthcare technology, from the latest developments in electronic health records to wireless enabled infusion pumps to health information exchanges and all matters in between.
http://www.healthcaretechtalk.net
Episode 11 - The expedite technician, rethinking front line support of healthcare technology
Everywhere you look in a hospital, there is technology, and with these countless pieces of technology, comes the potential for countless problems. The responsibility for supporting technology falls to front line technical support staff, which is often stretched to their limits in more ways than one. In this episode we explore a new way of deploying resources to support technology which is improving customer satisfaction, technician satisfaction and reducing costs - the expedite technician.