Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
http://tonyjohnson.libsyn.com/podcast
Gesamtlänge aller Episoden: 2 days 9 hours 19 minutes
episode 1: Leadership Lessons From Harry Potter
In this episode, I share the leadership lessons we can learn from Harry Potter and how to bring to life in your daily work. - Managerial Courage Matters - Optimism is an attractive leadership leadership trait - Teams want to work...
episode 2: Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink
In this episode, I speak with Laurie Sudbrink about engaging, retaining, and maximizing employee performance. Are you putting your employees first so they are enabled to serve customers? Constructive feedback and performance...
episode 3: Leadership Lessons From Memorial Day
In this episode I want to extend the deepest and truest gratitude for those who served and sacrificed on this Memorial Day Weekend. Thank you. What can we learn? - Appreciation Matters - Leadership Matters - Training...
episode 4: Dreams, Goals, and Growth With Dane Espegard
In this episode, I welcome Dane Espegard into the studio. - The best service ensures that customers feel heard at every turn - Shooting for progress rather than perfection is a key way to focus on continuous improvement ...
episode 5: What to Do When You Are Short Staffed
In this episode, I talk about protecting the customer + guest experience, even when you are short staffed. - Protect your team experience - Lean into tech - All hands on deck - Focus on high value products, services, and...
episode 6: Finding Your Leadership Why With Dustin Dale
In this episode, I welcome Dustin Dale into the studio to discuss leadership and service. - The best customer experiences are transparent and straightforward - Great communicators tailor their messages to their employees to drive...
episode 7: 4 Leadership and Service Lessons From Independence Day
We can learn so much from our Founding Fathers when it comes to leadership - particulalry from John Adams. Remember that great leadership fuels great employee experiences, which inspires hospitality and customer experience. - Believe deeply in...
episode 8: Recruiting and Retaining 5 Star Employees With Heenle Turner
In this episode, I welcome Heenle Turner into the studio to talk about people, employee experience, and retention. - Great customer experiences are personalized and don't feel cookie cutter - Leaders often struggle to have...
episode 9: The Business Case for Vacation and Unplugging
As I head off on my first vacation in over a year, I want to share the power of unplugging, unwinding, and dreaming. Take your vacation time and use it to drive business results. - Vacation is great for your health and mental health -...
episode 10: Embracing Significant Leadership With Lauren Schieffer
In this episode, I invite Lauren Schieffer, CSP into the studio to talk about leading with significance. Great leadership is a catalyst for employee experince, which is a multiplier for amazing customer experiences. - Great customer...