Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
http://tonyjohnson.libsyn.com/podcast
Gesamtlänge aller Episoden: 2 days 9 hours 19 minutes
episode 56: Your 5 Step Roadmap to Customer Centricity
In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit to invest in your sales team. - Start by...
episode 55: Smarter Chatbots + AI to Delight Customers With Peter Voss
In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers. Visit to invest in your sales team. - Don't let the rulebook get in the way...
episode 54: 7 Tips to Selecting Your Customer Experience Leader
In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business. Visit to invest in your sales team. When you are hiring your CX leader: - Hire someone with a stong CX...
episode 53: Using Pattern of Management To Drive Customer + Employee Experiences
In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day. Visit to invest in your sales team. Consider how you run your shifts and care for your team: Pattern of...
episode 52: Understanding Customers With Dave Norton
In this episodes we welcome Dave Norton of Stone Mantel into the studio. Visit to invest in your sales team. Key points from Dave: - Great customer experience makes me feel like my time with your business was well spent. - Leaders teach...
episode 51: 151: Great Employee Experiences = Great Customer Experiences
Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers. Visit to...
episode 50: Human-Level Customer Experience From A.I. With Nikola Mrkšić
In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers. Visit to invest in my latest virtual hospitality program. - Great AI helps you foget you're speaking to...
episode 49: Customer Experience Trends for 2024
In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX). It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business. Visit to...
episode 48: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot
In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience. How can organizations create environments where employees want to be and utilize their space most effectively. -...
episode 47: Win the Holiday Hustle to Delight Your Customers and Employees
In this episode, we talk about thriving though the holiday season - excelling in customer experience and empoyee engagement. This will help you grow your sales and your reputation. Invest in my 5-star rated course on Customer Experience and...