A podcast by 37signals about the better way to work and run your business. The REWORK podcast features the co-founders of 37signals (the makers of Basecamp and HEY), Jason Fried and David Heinemeier Hansson sharing their unique perspective on business and entrepreneurship along with host Kimberly Rhodes.
https://37signals.com/podcast
Gesamtlänge aller Episoden: 5 days 4 hours 24 minutes
episode 47: Tales from the Front Lines
“When dealing with customers, especially those that are angry, there are always two tokens on the table. One is the token for it just doesn't matter. It's not a big deal. And the other token is it's the end of the world. We pick one, and the customer picks the other.”—Chase Clemons
Today, Chase Clemons is here. Chase is the Head of Customer Support and is on the front lines every day as he leads the 18-person support team at 37signals...
episode 46: Put Everyone on the Front Lines
What is your method of connecting with your customers? Does your product or service make sense to them, and do you understand how they see it?
Our perception of what is easy and straightforward and what the customer perceives as easy and straightforward can sometimes differ, making it vital for everyone on the team to hear directly from the customers without the ‘muffler...
episode 45: Year In Review: Growing As a Company
With the year ending, it's a good time to reflect on how far you've come in the past year as a company.
Today, the cofounders of 37signals, Jason Fried and David Heinemeier Hansson, discuss the growth of the company in 2022 and some of the significant changes they made this year...
episode 44: Always Sound Like You
A small business has many benefits, like being able to move quickly, stay flexible and pivot when needed, something big businesses can't do as easily.
But, with the lure of getting bigger, sometimes small businesses fall into the trap of getting caught up in stiff language and legalese and ending up not sounding like themselves...
episode 43: Let Your Customers Outgrow You
Customer relationships don't have to last forever. Keeping your hands wrapped around every customer will only lead to trying to evolve into something you're not is the death knell for your business.
Today, Jason Fried and David Heinemeier Hansson discuss the idea that you should let your customers outgrow you from their book, Rework...
episode 42: Your Estimates Suck
"Getting out of estimates and getting into appetites and budgets is the single most important thing that we have instituted," - David Heinemeier Hansson
Today, Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, discuss their chapter in Rework on why estimating is not the road to completing projects and what has helped them get things done in their business for over twenty years...
episode 41: Come Small, Come All
There's a lot of talk in the tech world about getting bigger, growing as fast as you can, and getting investor money so you can scale quickly.
But that's not the only path. And recently, we've seen that being bigger only sometimes works well for companies...
episode 40: Out-Teach Your Competition
Throughout its tenure, 37signals has consistently grown without spending much on marketing.
How'd the company do this? By out-teaching their competition.
Recently, they've begun sharing their thoughts on company decisions and even doing product walkthroughs on their YouTube channel...
episode 39: Company Meet-Up: Amsterdam Edition
Meetups offer remote companies an opportunity to gather away from the day-to-day for more in-depth conversations that foster deeper relationships for the team and bigger leaps for the company.
At the beginning of October, sixty 37signals employees met up in Amsterdam for the first company-wide meetup outside the U.S...
episode 38: Decisions are Temporary
Co-founders of 37signals, Jason Fried and David Heinemeier Hansson discuss decision making within an organization. Small businesses have the advantage of being nimble and able to change course quickly, so there's no reason to get caught up in the "what ifs...