The Ecommerce Coffee Break podcast offers actionable strategies for success with Shopify. You’ll hear conversations with some of today’s top experts in ecommerce, digital marketing, AI, and entrepreneurship. Discover the latest online marketing strategies, business growth tips, and industry trends, and get expert tips for improved marketing, increased conversions, and higher revenue. Previous episodes have featured experts from Google, Gorgias, Referral Candy, Cartloop, Adroll, StoreHero, Limespot, Yotpo, Preezy, LoyaltyLion, PartnerHero, and many others. With 300+ episodes, you're sure to find something that will help you grow your business faster. Short episodes, ideal for listening on the go. Hosted by ecommerce entrepreneur and digital marketing veteran Claus Lauter, the show covers a broad range of topics, including Shopify store apps, direct-to-consumer marketing (DTC or D2C), Marketing technology (MarTech), social media, dropshipping, paid advertising, AI, entrepreneurship, and much more. Join over 22,000 monthly listeners who want to improve their marketing skills, increase sales, and boost earnings...
https://ecommercecoffeebreak.com/
episode 31: How To Optimize Peak Season Customer Service Through Human Touch & Automation | #222 Jordan Brown
In this podcast episode, we discuss how you can optimize your customer services during peak seasons through a combination of human touch and automation. Our featured guest on the show is Jordan Brown, Founder of Omnie Integrated Services Inc. at omniecsr.com.
On the Show Today, You’ll Learn:
- Why customer service is vital for ecommerce success in Q4
- What challenges merchants do face with evolving customer expectations
- How automation can help small and medium enterprises scale in Q4
- Why ChatGPT is capable of streamlining customer support
- What strategies boost sales through personalized customer interactions
- Why personalization is key to generating revenue from customer support
- Tools and strategies that enhance customer experience and loyalty
Links & Resources
Website: https://omniecsr.com/
Shopify App Store: https://apps.shopify.com/omnie-branded-live-support
LinkedIn: https://www.linkedin.com/in/jordangbrown1/
Get access to more free resources by visiting the podcast episode page at
bit.ly/3EgO4n8
Episode Sponsor
For inquiries about becoming a guest or sponsoring the podcast, email claus@clauslauter.com.
Subscribe & Listen Everywhere:
Listen On: ecommercecoffeebreak.com | Apple Podcasts/iTunes | Spotify | Amazon Music/Audible | Deezer | Google Podcast
- Subscribe today so you don't miss an episode!
- By rating and reviewing the show in the app that you are listening to, you will enable us to invite bigger and more impactful guests.
- Tag the podcast on Instagram
Back in Stock app: Are you tired of missing Shopify opportunities? The Back in Stock app will instantly notify your customers when products they want are back in your store. Back in Stock has a long free trial and if you decide to upgrade to a paid plan, we have a 30% discount code for our listeners at backinstock.org/coffee with code “coffe
Support the showJoin over 5,000 other merchants & marketers to stay updated on eCommerce news, marketing strategies, tools & resources, and podcast interviews, all designed to help you grow your revenue.
Every Thursday in your inbox. Consumed in 3 minutes. 100% free. Sign up at https://newsletter.ecommercecoffeebreak.com