Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.
https://listen.casted.us/public/156/Conversations-with-Zendesk%3A-The-Podcast-816d0815
episode 8: How companies can support the well-being of their support team with Tade Anzalone at Calm
On this episode, we’re joined by Tade Anzalone, Senior Manager of Customer Experience at Calm. With nearly a decade of experience in the customer support space, Tade has led award-winning CX teams in various industries, including healthcare, banking, and financial management software. Our conversation focuses on the importance of mental health for CX leaders and support teams.
We discuss:
- (4:00) Why CX teams are vulnerable to mental health challenges.
- (7:22) How remote work has impacted the mental health of support teams.
- (8:59) How managers can spot signs of burnout and mental stress.
- (15:16) What managers can do to prevent and improve mental health challenges.
- (19:48) The importance of cultivating a culture that encourages breaks.
- (22:30) Why managers should take the time to celebrate the work of CX teams.
- (25:08) How to make the best use of work breaks.
- (26:47) Tools and tactics for managing stress.
- (29:10) The key ways supporting mental health improves business operations.
Resources mentioned:
- https://www.calm.com/
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