Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.
https://listen.casted.us/public/156/Conversations-with-Zendesk%3A-The-Podcast-816d0815
Gesamtlänge aller Episoden: 11 hours 31 minutes
Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
On this episode, we’re joined by Robert Richman, Author of The Culture Blueprint, Keynote Speaker, and Co-creator of Zappos Insights. Recorded at Zendesk's Relate 2024 conference in Las Vegas, this episode is enriched by live feedback from conferen...
AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offerin...
episode 22: Humanizing support at scale with Talkspace’s Donna Haddigan
On this episode, we're joined by Donna Haddigan, Senior Director of Client Support at Talkspace. In our conversation, Donna shares insights into integrating empathy and technology to revolutionize customer support at Talkspace, emphasizing the huma...
episode 21: Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology...
episode 20: Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
On this episode, we’re joined by Carine McGinnity, Global Head of Customer Communications and E-Commerce at Aesop. Carine shares her insights on Aesop’s journey through digital transformation, emphasizing the importance of integrating a seamless on...
episode 19: Burning AI questions answered with Zendesk’s Peter Neels
On this episode, we’re joined by Peter Neels, Senior Director, Customer Experience Strategist of Zendesk. Peter shares his thoughts on the integration of AI within customer service realms, emphasizing the importance of a strategic, phased approach ...
episode 18: Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
On this episode, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk. Joey shares valuable insights into the evolving landscape of customer experience (CX) in the age of artificial intelligence. We discuss how AI is res...
episode 17: Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
On this episode, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk. Joey shares deep insights into the role of AI in customer experience, discussing significant trends and the evolution of customer service.Key Takeawa...
episode 16: Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
On this episode, we’re joined by Tom Eggemeier, CEO of Zendesk. Tom shares his extensive insights into customer experience and the pivotal role of AI in enhancing customer service.Registration for Relate 2024 is open, and you can secure early bird ...
episode 16: Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
On this episode, we’re joined by Tom Eggemeier, CEO of Ze...