Greg is a sought-after speaker. Having faced many of the trials and tribulations facing the small business owner, Greg offers his audiences and clients practical actionable ideas to improve their organizations and ultimately get more “life” out of their business.
https://gregweatherdon.com/
Small Business Minute #14 – Everyone Is In Sales!
As business owners, we sometimes forget that every employee can have an impact on sales in our organizations. (TWEET THIS)
For example is the shipper receiver courteous to all who present themselves at the loading dock? Do those customers have a pleasant experience that reflects favorably on your organization? There’s nothing worse than going through the sales process only to drop the ball at the last step.
Are All Your Employees Motivated To Sell?
Are all your employees trained and rewarded for generating leads? Do they let you know about that new business that just opened across the street from their favorite restaurant? Is your delivery driver conscientious enough to be on the lookout for competitive products showing up at your customer’s place of business and advise your sales team?
Is your customer service team asking any type of probing questions before terminating the call other than the standard “ Is there anything else I can do for you today?” Why not change it up to “Before I let you go, did you know we have a complete line of …? And fill in the blank with your product or service.