Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
http://tonyjohnson.libsyn.com/podcast
episode 47: Win the Holiday Hustle to Delight Your Customers and Employees
In this episode, we talk about thriving though the holiday season - excelling in customer experience and empoyee engagement. This will help you grow your sales and your reputation.
Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/
- Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated
- Keep your customer experience top of mind with personalized moments, steamlined shopping processes
- Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
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